It’s a joke, companies will happily accept your hard-earned money in exchange for their services, yet when you have a problem they make it nigh on impossible to get hold of them, and the sheer number of obstacles and hurdles you need to overcome make it more like completing a Tough Mudder event than a simple conversation. Here's the question. Are you sick of not being heard? Tired of waiting on hold for twenty-five minutes, whilst bad elevator music is unceremoniously blasted